How to return an item: 

We feel sad that you may have to return the products you purchased from CTS Inc (C/o CPMC China). Please gather the necessary purchased items you really want to return, along with the original contents and packaging. 

Use our prepaid return label 

Pay nothing up front. Contact us at and we will generate a prepaid return label. Include the packing slip (if you received one) or return form in the box with your return. Put the prepaid return label on the package and take it to an authorized Delivery agent such as UPS, FEDEX, TNT etc. drop-off location. The return shipping fee may be deducted from your refund. 

Refund method and timing: 

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. 
For returns by mail, once we receive your return, we will process it within 2–3 business days. Depending on your bank’s processing time, it may take up to 7 working days after we process the return to reflect on your account. 


Return shipping fees 

If you return an item using a prepaid method, and the reason for return is not a result of  our mistake, the cost of return shipping will be deducted from your refund. 

Estimated return shipping fees will be quoted when the email request for the return is placed. 

If the return is the result of our error, we’ll refund return shipping costs as well. 

Damaged, defective or incorrect items 

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please contact us during your return and exchange time period and we’ll arrange for a replacement. We will cover all reasonable and customary ground shipping fees. 

Connected devices 

Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. 

Final sale and nonreturnable items 

All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oils, lubricants & fluids, fuel, etc., and items returned that are damaged, unsanitary, missing major contents or not in a like-new condition. 

Custom orders 

Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order. 

Purchases from a third party
The return policy for purchases made from a third-party website (e.g., Amazon,, Aliexpress, Made-In-China, Google) is listed on those websites. 


Privacy protection 

Please remember to remove your personal data and other information from the products you are returning. 

Export regulations 

If you live outside of China/Canada, please remember to comply with all China/Canada Export Administration Regulations and control laws, and know that return shipments to us need to occur within the China/Canada.